GAA to learn from semi-final ticket fiasco
August 07, 2019
A view of the seats at Croke Park before the All-Ireland SFC quarter-final phase 2 clash between Donegal and Kerry. ©INPHO/Ryan Byrne.
The GAA Director of Communications Alan Milton says there are "learnings to be taken" from yesterday's online ticket sales malfunction.
Speaking to RTE Radio 1's Today with Miriam O'Callaghan show this morning, Milton revealed that they will speaking to tickets.ie to find out what the issues were with online ticket sales for Saturday's eagerly anticipated semi-final showdown between Dublin and Mayo.
"The system yesterday was dealing with 82,300 tickets for Saturday, potentially 60,000 for Sunday. Within that, you had 7,000 season ticket holders for Saturday, somewhere in the region of half that for Sunday," he said.
"It was a big, big ask of the system.
"There are definitely learnings to be taken from yesterday. The key one for me, from the correspondence I have received personally, would be the queuing system online.
"People had issues with it and we need to speak to tickets.ie to find out whether or not there are issues, be that multiple browsers or people refreshing pages because it was very frustrating for people. And indeed for people in shops."
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